Code: C–22                                        Subject: MANAGEMENT INFORMATION SYSTEMS

Time: 3 Hours                                                                                                     Max. Marks: 100

NOTE: There are 9 Questions in all.

· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.

· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.

· Any required data not explicitly given, may be suitably assumed and stated.

Q.1       Choose the correct or best alternative in the following:                                         (2x10)

a. Decision support systems help to take

(A)  strategic decision.                         (B)  tactical decision.

(C)  operation decision.                        (D)  all of the above.

b. Error reports are an example of

(A) scheduled reports.                        (B)  demand reports.

(C)  exception reports.                         (D)  predictive reports.

             c.   A language for simulating models of business activity is

(A) SPSS                                           (B)  DL/1

(C)  GPSS                                          (D)  COBOL

             d.   ________decisions concern the execution of specific tasks to assure that they are carried out efficiently and effectively.

(A) Tactical                                         (B)  Strategic

(C) Operational                                   (D)  Management

             e.   The limits imposed by the firm itself or its environment on the decision maker are called

(A) parameters.                                  (B)  constraints.

(C)  constructs.                                    (D)  perimeters.

             f.    The most straight forward resource flow is

(A)  manpower.                                   (B)  material.

(C)  machines.                                     (D)  money.

             g.   As opposed to detailed transaction information the Management Information System (MIS) responds to the need of

(A) electronic data processing.            (B)  managerial information.

(C) accounting application.                   (D)  utility billing information.         

             h.   The computer generation that triggered the explosion of interest in information processing was the

(A) First generation of computers.      

(B) Second generation of computers.

(C) Third generation of computers.

(D) Fourth generation of computers.

             i.    Environmental information is especially important to

(A) top level managers.                      

(B)  middle level managers.

(C) low level managers.

(D) all of the above.

             j.    A primary use of a Decision Support System (DSS) is to simulate an experiment by using different parameters and assumptions. What is it called?

(A)  Artificial intelligence.                     (B)  What if analysis.

(C)  Exception report.                         (D)  Computer assisted experimenting.

Answer any FIVE Questions out of EIGHT Questions.

Each question carries 16 marks.

Q.2     a.   Define re-engineering. Explain how has the management structure of many businesses changed in the past decade largely due to re-engineering.    (8)

             b.   Why is Information technology important for a firm?                                            (5)

c.   Which are the three basic levels of management decisions?                                  (3)

Q.3     a.   Explain the concept of an enterprise network.                                                     (6)

             b.   What are the problems related to anonymity.                                                      (5)

c.   Define a transaction. What risks are involved in transactions?                              (5)

Q.4     a.   How is business-to-business e-commerce different from business-to-consumer e-commerce? (6)

b.   Describe any one method of data capture.                                                          (3)

c.   Differentiate between data and information. List the various sources of information gathering.                                                                      (7)

Q.5     a.   How are databases used in e-business?                                                              (6)

     b.   How does data independence make it easier to design and maintain computer application?              (6)

     c.   Explain any two functions of a database administrator.                                        (4)

  Q.6     a. What is the primary goal of an EIS (Executive Information System)? List the major limitations of an EIS.                                                                (8)

             b.   How are expert systems used in e-business?                                                       (8)

Q.7     a.   How is strategic analysis related to the environment aspect of the systems approach?                      (7)

b.   How does Internet technology improve customer relationship management?                        (6)

             c.   List the fundamental factors on which entrepreneurship is built.                            (3)

Q.8     a.   What is the primary purpose of the systems development life cycle methodology?               (3)

             b.   What activities make up system design? How does system design simplify implementation?             (7)

c.   Differentiate between SDLC and object oriented design techniques.                    (6)

Q.9     a.   How is a data flow diagram used in analysing systems? Explain.                          (8)

b.   How do Internet technologies affect the flow and management of data in an organisation?                (8)